Terms of service
Last updated: August 2026
Welcome to VAÍAA SKIN. These Terms of Service govern your use of our website and the purchase of products from our online store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
About VAÍAA SKIN
This website is operated by Itbach.
Business Address:
Koninginneweg 167
1211 AR Hilversum
The Netherlands
Email: support@itbach.com
Eligibility
By placing an order through our website, you confirm that:
- You are at least 18 years of age, or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally capable of entering into a binding agreement.
Products
We strive to ensure that all product descriptions, images, and prices are accurate.
However:
- Colours may vary depending on your screen or device.
- Product packaging may occasionally differ slightly from website images.
- We reserve the right to correct any errors, inaccuracies, or omissions at any time.
Our products are intended for cosmetic use only.
They are not intended to diagnose, treat, cure, or prevent any medical condition.
If you have allergies or sensitive skin, please review the ingredient list carefully and consult a healthcare professional if necessary.
Pricing
All prices displayed on our website are shown in Euro (€) unless stated otherwise.
Prices include VAT where applicable.
Shipping costs are calculated during checkout and displayed before payment.
We reserve the right to change prices at any time without prior notice.
Orders
Once you place an order, you will receive an order confirmation by email.
This confirmation does not guarantee acceptance of your order.
We reserve the right to cancel or refuse any order for reasons including:
- Product availability
- Pricing errors
- Suspected fraud
- Payment issues
- Violation of these Terms
If payment has already been received, any cancelled order will be refunded, unless local law or regulations prevent (partial or full) refunds to be made.
Payments
We accept secure payments through Shopify Payments and other approved payment providers.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- iDEAL
- Klarna
Your payment information is processed securely by our payment providers.
VAÍAA SKIN does not store your complete payment card details.
Shipping
We ship to selected countries worldwide.
Delivery times are estimates only and may vary depending on destination, customs clearance, weather conditions, or carrier delays.
For more information, please see our Shipping Policy.
Returns and Refunds
Our Returns & Refund Policy explains your rights regarding returns, refunds, and cancellations.
By placing an order, you acknowledge that you have read this policy.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product photography
- Images
- Text
- Graphics
- Branding
- Website design
is the property of VAÍAA SKIN or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, or use our content without prior written permission.
Acceptable Use
You agree not to:
- Use our website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with the operation or security of the website.
- Violate any applicable laws while using our Services.
Limitation of Liability
To the maximum extent permitted by law, VAÍAA SKIN shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.
Your statutory consumer rights remain unaffected.
Warranty
We make every effort to provide products of the highest quality.
If you receive a defective or damaged product, please contact us as soon as possible so we can resolve the issue.
Privacy
Your personal information is processed in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will become effective immediately upon publication on this website.
The latest version will always be available on this page.
Governing Law
These Terms of Service are governed by the laws of the Netherlands.
Any disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts of the Netherlands, unless mandatory consumer protection laws in your country of residence provide otherwise.
Contact
If you have any questions regarding these Terms of Service, please contact us.
VAÍAA SKIN
Koninginneweg 167
1211 AR Hilversum
The Netherlands
Email: info@itbach.com