Privacy policy

Last updated: August 2026

At VAÍAA SKIN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Payment information (processed securely through our payment providers)
  • Order history

Technical Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Shopping behaviour
  • Cookies and similar technologies

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide customer support
  • Process payments securely
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraud and protect our business
  • Comply with legal obligations

With your permission, we may also send marketing emails about new products, promotions, and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Payment Information

Payments are securely processed by trusted third-party payment providers.

VAÍAA SKIN does not store your full credit or debit card information on our servers.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Measure website traffic
  • Provide a better shopping experience
  • Display relevant advertising (where applicable)

You can manage your cookie preferences through your browser settings or our cookie banner.

Sharing Your Information

We only share your personal information when necessary to operate our business.

This may include:

  • Shopify (our ecommerce platform)
  • Payment providers
  • Shipping and fulfilment partners
  • Email marketing providers
  • Analytics providers
  • Government authorities where legally required

We never sell your personal information to third parties.

International Data Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where this occurs, appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

Data Security

We take appropriate technical and organisational measures to protect your personal information against:

  • Loss
  • Misuse
  • Unauthorised access
  • Alteration
  • Disclosure

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We only retain your personal information for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Comply with legal and tax obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

If you are located within the European Union or the United Kingdom, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict or object to certain processing
  • Withdraw your consent at any time
  • Request a copy of your personal information (data portability)
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will promptly remove the information where appropriate.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

The most recent version will always be available on this page.

Contact

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

VAÍAA SKIN
Koninginneweg 167
1211 AR Hilversum
The Netherlands
Email: info@itbach.com