Shipping policy

Last updated: August 2026

At VAÍAA SKIN, we are committed to delivering your order quickly, safely, and with care. This Shipping Policy explains how we process and ship orders placed through our online store.

Order Processing

Orders are processed Monday through Friday, excluding Dutch public holidays.

Orders placed before 16:45 CET are typically shipped the same business day.

Orders placed after 16:45 CET, during weekends, or on public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email.

Shipping Destinations

We currently ship to:

  • The Netherlands
  • European Union countries
  • United Kingdom
  • United States
  • Selected international destinations

If your country is not available during checkout, please contact us at info@itbach.com and we will do our best to assist you.

Estimated Delivery Times

Estimated delivery times are provided as a guide and may vary depending on your location and the shipping carrier.

Destination

Estimated Delivery

Netherlands

1–2 business days

Belgium & Germany

2–5 business days

Rest of Europe

3–7 business days

United Kingdom

4–8 business days

United States

5–10 business days

International

7–15 business days

Please note that these delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery address and selected shipping method.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

We may occasionally offer free shipping promotions. Any qualifying conditions will be communicated on our website.

Order Tracking

All shipments within the Netherlands include tracking information.

For international shipments, tracking may be available depending on the destination and shipping service selected. If tracking is available, you will receive your tracking details by email once your order has been dispatched.

If you have any questions about your shipment, please contact us at info@itbach.com.

Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, and other local charges.

These fees are determined by your local customs authority and are the responsibility of the customer.

VAÍAA SKIN is not responsible for customs charges or delays caused by customs clearance procedures.

Delivery Delays

While we aim to deliver every order within the estimated delivery times, delays can occasionally occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier delays
  • High shipping volumes

We appreciate your patience should these situations arise.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

VAÍAA SKIN cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided during checkout.

If you notice an error after placing your order, please contact us immediately. While we will do our best to assist, changes cannot always be made once an order has entered processing.

Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

Please email:

info@itbach.com

Include:

  • Your order number
  • A brief description of the issue
  • Photographs of any damaged products or packaging (if applicable)

We will work with the shipping carrier to investigate and provide an appropriate solution.

Returns

If you wish to return your order, please refer to our Returns & Refund Policy for complete information regarding eligibility and return instructions.

Contact

If you have any questions regarding shipping or your order, please contact us.

VAÍAA SKIN
Koninginneweg 167
1211 AR Hilversum
The Netherlands

Email: info@itbach.com